FREQUENTLY ASKED QUESTIONS
SMALL GROUP JOURNEYS F.A.Q.'s
WHAT ARE YOUR SMALL GROUP JOURNEYS?
Our small group journeys bring together a maximum of 18 like-minded epicurean travelers, fully escorted by two tour leaders. Your fellow travelers all share a passion for new experiences, enjoy the delights of life, and define themselves as wine lovers and/or gourmets.
WHO ARE YOUR SMALL GROUP JOURNEYS FOR?
Our collection of set departure journeys suits travelers in search of experiential luxury who want to build personal connections and discover a country with purpose. The program leaders instill an atmosphere of learning so that you are able to enrich your body and soul. Our small group journeys are an ideal way to meet new people and build friendships for life. We say this from experience, as our numerous repeat clients are our greatest satisfaction and the reason why we love our work.
WHAT IS THE ACTIVITY LEVEL?
Our group tours are not physically demanding and are designed to be enjoyed by people at varying degrees of experience and physical fitness. Unless otherwise stated, you do not need to be at any specific fitness level to go on a Journey with us.
Nevertheless, some walking, stair-climbing, and standing around for lengthy periods are unavoidable aspects of every tour. These features should be taken into consideration when booking a Journey.
WHAT IS INCLUDED IN A SMALL GROUP JOURNEY?
The following aspects are included in each Journey: All accommodations (on a bed and breakfast basis); the majority of meals (food and all drinks included) as specified in the program itinerary; two native English-speaking tour directors throughout the journey, plus official local guides in every destination for private sightseeing; all entrance fees; arrival and departure transfers in a Mercedes-chauffeured vehicle; baggage porterage; bottled water for each day; all gratuities except for drivers; all applicable tourism taxes at time of booking.
WHAT IS NOT INCLUDED IN THE SMALL GROUP JOURNEYS?
The following aspects are not included in each Journey: Travel insurance; international airfare; costs associated with obtaining passports or entry visas; airport departure taxes (if any); driver gratuities; meals not specified in the program; personal expenses, such as laundry, communication charges, and/or Internet access; any trip extension (to be quoted separately).
ARE THERE LUGGAGE RESTRICTIONS IF A FLIGHT IS INVOLVED?
Yes, the luggage limits will be clearly detailed in your final travel itinerary. Airline carriers charge for excess weight limit and each carrier applies a different price policy.
WHAT IF I HAVE A SPECIAL DIETARY REQUEST?
We are able accommodate any allergy or food intolerance. We make sure that every dish is suitable for you and reconfirm with the chef before each meal. Our trips are not suitable for vegans, but we are able to accept vegetarians as long as they eat fish. Please inform us about your special dietary request(s) when sending an inquiry.
TRAVEL INSURANCE | PAYMENT | SERVICE F.A.Q.'s
WHAT INSURANCE DO I NEED?
We highly recommend that you buy travel insurance to protect yourself against any unforeseen circumstances, including financial loss in case of illness, accident, or other situations that cause you to cancel your holiday. Please note that travel insurance (along with medical coverage and/or cancellation coverage)is not included in our tours.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept major credit cards (American Express, Visa, Mastercard) and bank transfer. Credit card payments are processed following strict European safety regulations through the Stripe payment platform.
CAN YOU GIVE A PRICE BREAKDOWN?
We always strive to give you clarity so that you feel comfortable confirming your trip with us. On private trips, we will always quote hotels separately and note each hotel’s cancellation policy. This way, you can see the benefit of booking through us. The private tours are quoted as a whole pack, but upon request we can indicate the price of a specific tour. On our small group journeys, we cannot give a price breakdown due to the nature of it being a group tour.
DO YOU BOOK FLIGHTS?
We do not book intercontinental flights. However, we can assist you in planning air travel.
We can book domestic flights and trains within Spain, Portugal, and Morocco, or between any of the destinations (if you wish to combine different countries). If you prefer booking your flights on your own or with miles, that is also available – just let us know.
WHAT DOCUMENTS DO I NEED TO BRING?
All travelers, without exception (including babies and those under 18 years of age), shall carry valid documentation. All children must have their own passports.
HOW CAN I REACH THE 24/7 ASSISTANCE HOTLINE?
Before your departure, all in-country and emergency contact numbers will be clearly listed on your final travel documents. We are reachable via email, phone call, text message, iMessage, and WhatsApp.